**From wjol.com:**
The family of Laurelyn Wagner-Pitts, a resident of Orland Park, is taking legal action against a 911 dispatch service following a tragic incident where an ambulance was mistakenly sent to the wrong address. This unfortunate event occurred back in July when Wagner-Pitts's husband, Randy Pitts, urgently called 911 after noticing his wife struggling to breathe. According to court documents, the call was automatically routed to the Western Will County Communication Center. However, the address displayed on the dispatcher's screen was for Lakeview Trail in Homer Glen, instead of the actual location—Lake View Court in Orland Park.
Pitts remained on the line and repeatedly clarified their correct address in Orland Park. It was only after several tense moments that the dispatcher acknowledged her error and dispatched the right emergency services. Tragically, Wagner-Pitts went without oxygen for 17 long minutes before help finally arrived. From the moment the initial call was placed to reaching Silver Cross Hospital, a total of 49 minutes elapsed. Regrettably, Wagner-Pitts passed away in August after her family decided to remove her from life support.
The lawsuit, filed in Will County Court, targets both Western Will County Communications and the Northwest Homer Fire and Ambulance Protection District.
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**From firelawblog.com:**
Last summer, the death of Laurelyn Wagner-Pitts, aged 60, sparked a legal battle when an ambulance was dispatched to the wrong address. On July 30, 2016, Wagner-Pitts suffered a cardiac arrest. Her husband, Randy Pitts, promptly called 911 seeking immediate medical assistance. The Western Will County Communication Center received the call, but there were complications with identifying the correct address. Initially, an ambulance from the Homer Fire Department was dispatched to an incorrect location.
It took approximately 10 agonizing minutes for the dispatcher to realize the error and redirect an ambulance from the Northwest Homer Fire and Ambulance Protection District. Unfortunately, by the time the proper help arrived, Wagner-Pitts had already been deprived of oxygen for an estimated 17 minutes. In August, following the family's decision to discontinue life support, Wagner-Pitts passed away.
The lawsuit has been brought forward by Wagner-Pitts's two sons, Matthew and Eric Schlottman. They have named both the Western Will County Communication Center and the Northwest Homer Fire and Ambulance Protection District as defendants in the case. For more details on this ongoing issue, stay tuned.
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Special thanks to Scott for sharing this insightful information.
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