Tonight, the once-annual 3•15 party arrived as scheduled, and it can be described as “a few families happy and happyâ€. I believe many consumers are looking forward to what they are trying to do in order to allow reasonable claims to be upheld and protected.
However, for some car companies with "spots", I am afraid it will be a sleepless night. 3•15 party This is the “Damo Chris Sword†in the end will fall in which car company? Has BMW ever been called last year, will it be on the list again this year? Before this riot strikes, let us wait quietly.
(BMW MINI was named publicly in 2017)
Has the "heart" problem been solved by the common problem of the BMW engine?
The year 2018 is the beginning of BMW’s next “hundred-year planâ€. As the youngest member of the Ashkenazi BBA, BMW has always been known as “being active†and is widely appreciated by Chinese consumers for its outstanding driving experience. The phrase “BMW is Mercedes-Benzâ€, which is widely circulated, describes the precise characteristics of BMW's handling. However, although BMW's sales in China have been on the rise, the level of service has not kept pace, quality problems have continued to emerge, and consumer rights disputes have become increasingly fierce. Among them, complaints from owners were more about its star model BMW Brilliance 5 Series. Complaints mainly focused on problems such as engine oil leakage, abnormal sound, jitter, wheel corrosion and deformation.
Repeatedly repaired leakage 5 series oil leakage is too common
In the used car market, there is such a sentence: "A BMW with a slightly older year, if the engine does not leak oil, maybe a fake BMW!" Although this phrase sounds with a ridiculous composition, but the oil spill It is indeed a common problem for BMW. According to a professional who has been engaged in BMW auto repair work for many years, basically 9 of 9 BMWs have oil leaks (hereinafter referred to as oil spills), and some even leak within the warranty period (3 years). This also caused the 5 Series owners to suffer. Although the problem of network transmission oil leakage has been broken by domestic repairmen (the valve seal can be cured or improved by replacing cylinders without cylinders), when the author inquired about the “oil leakage†complaints of the 5 Series owners through the Internet channels, it still did not exist. few.
Not only that, when the author entered the keyword in Baidu: BMW Brilliance 5 Series engine oil leakage, the related results found even as high as 16,000,000.
Case I: Oil Leakage is “Normal†Group Complaints of BMW Brilliance 5 Series
The owner of the vehicle complained that my friends around me have reflected this issue, given that the valve covers of my two BMW engines are leaking oil. The 4S shop is expensive to repair and can not solve the fundamental problem. It is recommended that the manufacturer recall it and fully solve the problem of leakage of valve cover, or replace it.
Perhaps because of the greater influence of collective rights protection, Brilliance BMW contacted dealers to solve the problem of valve cover leakage for the owners. However, the owner of this car was not so lucky.
Case II: BMW Brilliance 5 Series Engine Oil 4S shop does not claim
The owner of the vehicle complained that he purchased a BMW 525Li leading sedan car with a total of 36,000 km. In April 2017, he discovered that the engine had leaked oil and gave the manufacturer a telephone call. After many rounds of coordination, the manufacturer agreed to tighten the valve cover. After a while, the oil spilled again: but this time, the 4S shop gave a reply that was more than three years warranty period and could not be repaired for free. I told the 4s shop that the first time there was a problem, there was no time out, and a total of driving More than 30,000 kilometers. It seems that not only the quality of the car is poor, but the quality of service is even more chilling.
The BMW Brilliance 5 Division is famous. Apart from some parts made in China, its key technologies such as engine are imported. Why is the 5 Series engine still having problems and has been repeatedly complained? There are differences between domestic parts and imported parts, but technical defects are still the main reason for oil spills.
Abnormal sounds keep the new 5 Series also escape "irrational spell"
According to statistics, most parts of the BMW 5 Series that have abnormal noise are generated from the interior of the compartment, engines, gearboxes, dashboards, brakes, steering wheels and other important components. Even the 2018 BMW 5 Series that is only listed for several months is different. The problem was lodged by the owner.
Case I: Abnormal sound of drive shaft in new car of BMW Brilliance 5 Series requires replacement of drive shaft
The owner complained that 2017. The car on the 9.25 day was all normal. 9.27 day drive shaft abnormal sound. Specific: When the vehicle is engaged in reverse gear or forward gear, open the door and hear abnormal noise from the drive shaft. 9.28 days after the car opened to the 4s shop after-sales staff said normal, I do not accept this statement. Then they sent emails to the manufacturers for advice. The manufacturer replied: First, remove the grease from the ends of the driveshaft. 4s did so, but the result was still abnormal. They press the second part of the manufacturer's instructions to debug the drive shaft. (At this point, the number of the vehicle has just been selected on the license plate, and it has run for 10 kilometers. There is no abnormal noise in the driving shaft of the test drive.) After the drive shaft is reversed, there is no abnormal noise in my car. After 4s salesmen went back to the store after going out for 60km, the transmission shaft began to sound, but the sound was much smaller than before. After changing my driveshaft to the test drive, the noise was loud, just as it was when I got my car. At this point, the 4s received a reply from the manufacturer saying that although the sound is present, it is within the normal range. I can only drive away if I am weak. And the factory reply mail is not allowed to take pictures after watching. After opening 100 kilometers, abnormal noises reappeared and became more and more obvious with the increase of kilometers. You can hear it by opening the door inside the car. After contacting with the 4s shop, it was said that a new driveshaft had been made for me. If you wish, you can wait for the goods and try again. Just put the new car 4 days to change the drive shaft, and remove it twice. Very distressed. Adding itself as a rear-wheel drive, whether or not consecutive demolition will affect the new car, and the 4s shop will send me away without any compensation. After that, I learned that there were still abnormal noises after the replacement of the propeller shaft, but the 4s shop did not agree to replace it again.
Case II: BMW Brilliance 5 Series car is less than a month skyroof abnormal sound
The owner complained that when the Brilliance BMW-BMW 5 Series vehicle was less than a month old, the newly-introduced 530Li vehicle of Sunroof had traveled less than 1,000 kilometers and found that the position of the co-pilot’s head was abnormal. It is the strange noise generated by the skylight buckle. To request BMW China to seek a solution, call me to go home and wait for the notice. After more than one month has passed, the abnormal sound is getting worse and worse, and I have repeatedly communicated with my 4s shop about my vehicle. Has not been resolved so far, I hope to get your help, thank you!
As a joint venture car, the BMW 5 Series will inevitably suffer some failures, but the problem of abnormal sounding has existed for many years, which has caused BMW fans to be very disappointed.
BMW suffers from "leg disease" tires and wheels love to "sick"
In addition, BMW's tires and wheels are also very easy to "sick." Some owners complained that the four wheels of the BMW 5 Series were cracked to varying degrees.
According to the owner's description, four contours had fractures and varying degrees of change. No one managed to find a 4S shop and no consensus was reached. "Not coincidentally, Jiangsu's owner, Mr. Cai, complained that after his BMW 5 Series had traveled 31,000 kilometers, the wheels were severely oxidized and peeled, and the 4S shop's claim was not within the warranty period; similarly, Mr. Hui Liu's BMW 5 Series was 30000 kilometers, the tires are also worn out, but the 4S shop's reply is even more tantalizing. It is directly said that the BMW 5 Series is so normal, normal 3-4 million kilometers will have to change tires, as the after-sales not only not actively help the owners to solve the problem, but instead It is a normal phenomenon to tell the owner that the behavior of the 4s shop is really irresponsible.
The cracking problem of the BMW 5 Series hub is not an example, but by comparing the attitudes of the 4s shops in handling problems, it is not difficult to see that the manufacturers did not regard this issue as one thing.
Conclusion: Of course, there are many quality issues such as engine shake failure, air-conditioning cooling, odor, out of control, etc., which will not be listed one by one. Looking through the user feedback information, we can see that although the BMW 5 Series has a good sales volume in China, the decline in quality in recent years is an indisputable fact. If manufacturers do not pay attention to solve the problem completely, it will sooner or later be lost to the market because of the loss of consumer trust. Discarded, the halo of BMW's head will eventually become bleak.
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